Terms & Conditions
These terms govern the booking of and participation in the San Blas (Guna Yala) day tours operated by San Blas Tours PTY. By booking, you accept these conditions.
1. Bookings and deposit
Your spot is confirmed once we receive the deposit indicated at the time of booking. The remaining balance is paid on the day of the tour, at pickup. Prices are expressed in US dollars (USD) per person.
2. What the price includes
The price includes door-to-door 4x4 transport from Panama City, speedboat between islands with life jackets, a visit to the islands listed for each tour, the Natural Pool, a traditional lunch and a local guide. It does not include the Guna Yala entrance tax ($22 foreigners / $7 Panamanian nationals; children ages 0 to 9 exempt), which is paid in cash directly to the Guna authorities, nor alcoholic drinks or personal expenses.
3. Route and island changes
The published islands and order of visits are the planned route. On tour day, the route may change due to sea or weather conditions, tides, decisions by the Guna Yala comarca authorities, island capacity or other operational reasons. The boat captain and guide make the final decision on the route, always prioritizing your safety and the best possible experience. If a specific island cannot be visited, it is replaced with another of equivalent beauty; this does not entitle you to a refund, provided the tour includes the number of stops offered.
4. Cancellations and date changes
You can cancel for free or change your date up to 72 hours before the tour, with a full refund of your deposit. Within the 72 hours before the tour, the deposit is non-refundable, but it can be applied to a new date subject to availability. If we cancel for safety reasons (exceptional sea or weather conditions), we reschedule at no cost or refund 100% of what you paid.
5. Documents and requirements
You must present an original passport or ID card to enter the Guna Yala comarca; copies and photos are not accepted. Minors must travel accompanied by a responsible adult. When booking, please inform us of any relevant medical condition, food allergy or special need.
6. Safety and liability
Wearing a life jacket on the boat is mandatory for all passengers. You must follow the instructions of the captain and the guide at all times. San Blas Tours PTY is not responsible for the loss of or damage to personal belongings (we recommend waterproof bags), nor for activities carried out outside the tour itinerary.
7. Respect for the Guna Yala comarca
San Blas is the autonomous territory of the Guna people. You agree to respect their rules: do not remove starfish or corals, do not leave trash on the islands, ask permission before photographing people, and respect community areas. Serious violations of these rules may end the tour without any right to a refund.
8. Contact
For any questions about these terms, contact us via WhatsApp or our contact email. This document may be updated; the version published on this site is the one in force.